Privacy Notice

Last updated: 29 September 2026

The Bolthole on Pagham Beach respects your privacy. This notice explains what personal information we collect when you enquire about or book a stay, why we use it, who helps us process it and the choices and rights you have.

Who is responsible for your information?

The Bolthole on Pagham Beach is the controller of the personal information described in this notice. For privacy enquiries, contact us at theboltholeonpaghambeach@gmail.com.

What we collect

When you make an enquiry or booking we may collect your name, email address, telephone number, stay dates, number of guests, selected accommodation and extras, booking price, amounts paid, balance/payment status and information you choose to include in correspondence with us. We do not store your full payment-card details; card payments are handled by Stripe.

Why we use it and our lawful basis

We use booking information to answer enquiries, check availability, take and administer reservations, process payments, send booking and balance communications, provide pre-arrival information, deal with changes or cancellations and keep appropriate business and accounting records. Where the processing is necessary to take steps at your request before a booking or to provide your booked stay, our lawful basis is contract. Where records must be kept to meet applicable legal, tax or accounting requirements, our lawful basis is legal obligation. We do not use booking details to subscribe you automatically to promotional marketing.

Who we share information with

We use carefully selected service providers to operate the direct-booking service. These currently include Stripe for payment processing, Vercel for website hosting and server functions, Neon for the booking database, and Resend for transactional booking emails. They receive only the information needed to provide their relevant service. We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal claims.

International processing

Some of our service providers may process information outside the UK. Where this occurs, we expect the provider to use an applicable UK adequacy arrangement or other legally recognised safeguards for the transfer. Information about a provider's transfer arrangements is available in that provider's privacy documentation.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the booking, guest service, dispute handling and our legal, tax and accounting obligations. Core booking and transaction records may therefore be retained for up to six years after the relevant booking or transaction where required for those purposes. Information that is no longer required will be deleted or anonymised. Payment-card details are not stored in our booking database.

Booking emails and optional offers

Booking confirmations, balance requests, payment confirmations and pre-arrival or house-guide reminders are service messages connected with your stay. They are not promotional marketing.

You can separately choose to receive occasional special offers specifically from The Bolthole. This is entirely optional and is based on your consent. We record your choice and, if you opt in, when that choice was recorded. We will not share your details with other companies for their own marketing. You can withdraw your consent and unsubscribe at any time by using the unsubscribe option in a marketing email or by contacting us. Withdrawing consent does not affect your booking or the lawfulness of marketing sent before you withdrew consent.

Cookies and website technology

We use technology that is necessary to operate the website and booking process. If we introduce non-essential analytics, advertising or similar cookies, we will provide appropriate information and choices before using them where consent is required.

Your rights

Depending on the circumstances, UK data-protection law gives you rights over your personal information, including rights to request access, correction or deletion, to restrict certain processing, to object to certain uses, and in some cases to receive information in a portable format. Some rights are subject to exemptions and depend on the lawful basis for processing. To exercise a right, contact us using the email address above.

Complaints

Please contact us first if you have a privacy concern so we can try to resolve it. You also have the right to complain to the UK's data-protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk/make-a-complaint.

Changes to this notice

We may update this notice if our booking service, providers or legal obligations change. The current version will be published on this page.